1. Shipping and Delivery Policy
At HealthLoco, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely.
For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

All prices on our site are in US dollars. Your credit card company will bill you with your local currency at the current exchange rate.
2. Order Status & Tracking
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received. Please contact us at sales@healthloco.com if you did not receive your tracking information within 2 working days of your order.

International Deliveries

For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

Registered Mail requires a signature upon delivery. In the event that no one is available to receive the parcel, a delivery advice will be issued for your retrieval at the nearest Post Office at your convenience.

3. Taxes, Duties & Tariffs

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
We do not refund original shipping charges for goods that are refused for delivery at customs.
4. Mode of Payments
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.

If you have any questions regarding your international order, please contact us at sales@healthloco.com.